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I still think that adding support button along with download, homepage, demo, etc will help to avoid a lot of problems.

I think that you did right: I see no reasons why not to approve this review. My argument is that developers should have chance to replay. I could help this guy.
Perhaps adding 'Support' button to top buttons section could help?

Take a look at this one: http://extensions.joomla.org/component/ ... /#rev-2757

This is not a 'Review'. It is support question. Please note that there is a link to bug tracker and a link to support forum.

I think that fathertime has given good ideas.