Joomla.org running slowly?

[shawn122]

I dont think its my internet connection but it does appear that every site from Joomla.org is taking its time it load.  Anyone else experiencing this?

Other sites are loading normally on the web but not this one...

[Hackwar]

I don't have any problems from germany

[ChiefGoFor]

No problems in the US... well, the middle part of it anyway.

Movnig thread to "Official Joomla Websites - Feedback/Information" board.

[ot2sen]

I dont think its my internet connection but it does appear that every site from Joomla.org is taking its time it load.  Anyone else experiencing this?

Other sites are loading normally on the web but not this one...

Noticed too, that sites have been slow today

[Tonie]

Now it's good again, but it was more slowly. Especially after I cleaned my cache to check it out.

[brad]

Next time you see this happening, please can you paste a traceroute so we can see when the connection is congested.
Thanks.

[LorenzoG]

I started to experience that joomla.org was running slowly around 10pm Sunday Saturday evening CET. Yesterday everything was normal and when I woke up this morning the joomla.org was running slowly again (connected from home). It's still running slow from the office and I have done a traceroute from my office and from a server in the US.

I have used visualroute.com.

I had to resize and compress the jpg because of the 100 KB limit.

Edit: It was Saturday not Sunday.

[LorenzoG]

The second traceroute (from a US based server)

[ot2sen]

Hi brad,

Think the traceroute looks like it normally does.

1    1 ms    1 ms    1 ms 
  2    13 ms    11 ms    11 ms  lo1.virnxx8.ip.tele.dk [80.166.138.37]
  3    11 ms    11 ms    11 ms  ge1-2-50.1000M.virnxg4.ip.tele.dk [83.88.7.194]

  4    12 ms    12 ms    12 ms  pos6-0.2488M.virnxg1.ip.tele.dk [83.88.26.29]
  5    13 ms    13 ms    12 ms  so-1-1-0.2488M.albnxu1.ip.tele.dk [83.88.23.205]

  6    11 ms    11 ms    11 ms  pos0-0.2488M.albnxg7.ip.tele.dk [83.88.12.78]
  7    11 ms    14 ms    14 ms  kbn-b1.telia.net [195.215.109.2]
  8    12 ms    12 ms    12 ms  kbn-bb2-pos0-2-0.telia.net [213.248.65.17]
  9  103 ms  103 ms  103 ms  nyk-bb2-pos5-0-0.telia.net [213.248.64.34]
10  110 ms  127 ms  115 ms  ash-bb1-pos7-0-0-0.telia.net [213.248.80.138]
11  122 ms  121 ms  122 ms  atl-bb1-link.telia.net [213.248.80.142]
12  175 ms  125 ms  122 ms  globalnet-103907-atl-bb1.c.telia.net [213.248.90
.54]
13  121 ms  122 ms  122 ms  atl-core-a-tgi2-1.gnax.net [209.51.149.105]
14  128 ms  122 ms  123 ms  l3-atl-7.gnax.net [209.51.137.1]
15  123 ms  123 ms  122 ms  atlanta.directrouter.com [65.254.35.66]

But at the moment it takes more than 1 min to load the graphics on this board, using a 2Mbit connection

[brad]

I have tweaked a few things, lets see if it makes any difference.

The traces do appear fine and normal though.

[brian]

Very slow from here as well on one of two routes

Tracert details
----------------------------
1    *        *        *    Request timed out.
2    20 ms    24 ms    26 ms  gw213-130-145-48.as15444.net [213.130.145.48]
3    23 ms    34 ms    28 ms  g3-0-74.cr1-u1-sal-uk.as15444.net [213.130.145.15]
4    23 ms    49 ms    15 ms  g2-41.cr2-u8-sal-uk.as15444.net [82.163.3.162]
5    36 ms    29 ms    31 ms  p6-0.gsr1-telhe-lon-uk.as15444.net [213.130.138.5]
6    23 ms    27 ms    38 ms  cr02.ldn01.pccwbtn.net [195.66.224.167]
7  124 ms  121 ms  121 ms  gnax.ge2-3.br01.atl01.pccwbtn.net [63.216.31.158
8  121 ms  117 ms  129 ms  209.51.149.109
9  130 ms  130 ms  129 ms  l3-atl-7.gnax.net [209.51.131.62]
10  117 ms  115 ms  135 ms  65-254-35-69-dc004.rochen.com [65.254.35.69]
--------------------------------
1  gw-zetnet.mcr.uklinux.net (80.84.72.1)  0.334 ms  0.223 ms  0.263 ms
2  212.187.137.9 (212.187.137.9)  0.809 ms  0.610 ms  1.173 ms
3  so-4-1-0.mp1.Manchesteruk1.Level3.net (4.68.113.101)  1.034 ms  1.022 ms  0.795 ms
4  as-2-0.bbr1.Atlanta1.Level3.net (64.159.1.1)  94.235 ms ae-0-0.bbr2.Atlanta1.Level3.net (64.159.1.46)  92.355 ms as-2-0.bbr1.Atlanta1.Level3.net (64.159.1.1)  93.436 ms
5  ae-22-54.car2.Atlanta1.Level3.net (4.68.103.99)  92.994 ms ae-22-52.car2.Atlanta1.Level3.net (4.68.103.35)  91.945 ms ae-12-55.car2.Atlanta1.Level3.net (4.68.103.131)  93.565 ms
6  4.78.210.6 (4.78.210.6)  91.477 ms  92.329 ms  92.356 ms
7  209.51.149.109 (209.51.149.109)  93.250 ms  93.191 ms  91.842 ms
8  l3-atl-7.gnax.net (209.51.131.62)  92.556 ms  91.764 ms  95.814 ms
9  65-254-35-69-dc004.rochen.com (65.254.35.69)  91.437 ms  91.248 ms  92.394 ms

[Websmurf]

slower than usual over here as well..

  1    7 ms    1 ms    1 ms  10.76.122.20
  2    10 ms    4 ms    2 ms  53501942.cable.casema.nl [83.80.25.66]
  3    15 ms    5 ms    5 ms  5350043A.cable.casema.nl [83.80.4.58]
  4    10 ms    7 ms    17 ms  5350043A.cable.casema.nl [83.80.4.58]
  5    11 ms    8 ms    5 ms  ge-6-24-251.car1.Amsterdam1.Level3.net [212.72.46.173]
  6    7 ms    5 ms    5 ms  ge-0-0-0.mp1.Amsterdam1.Level3.net [4.68.96.193]

  7  145 ms  104 ms  106 ms  ae-0-0.bbr2.Atlanta1.Level3.net [64.159.1.46]
  8  104 ms  105 ms  223 ms  ae-22-52.car2.Atlanta1.Level3.net [4.68.103.35]

  9  357 ms  104 ms  105 ms  4.78.210.6
10  293 ms  104 ms  242 ms  209.51.149.109
11  363 ms  306 ms  307 ms  l3-atl-7.gnax.net [209.51.131.62]
12  228 ms  306 ms  105 ms  atlanta.directrouter.com [65.254.35.66]

second one:

  1    7 ms    1 ms    1 ms  10.76.122.20
  2    2 ms    1 ms    1 ms  53501942.cable.casema.nl [83.80.25.66]
  3    13 ms    5 ms    5 ms  5350043A.cable.casema.nl [83.80.4.58]
  4    11 ms    5 ms    5 ms  5350043A.cable.casema.nl [83.80.4.58]
  5    11 ms    6 ms    5 ms  ge-6-24-251.car1.Amsterdam1.Level3.net [212.72.4
6.173]
  6    6 ms    4 ms    5 ms  ge-0-0-0.mp1.Amsterdam1.Level3.net [4.68.96.193]

  7  109 ms  225 ms  306 ms  as-2-0.bbr1.Atlanta1.Level3.net [64.159.1.1]
  8  110 ms  103 ms  114 ms  ae-12-53.car2.Atlanta1.Level3.net [4.68.103.67]

  9  105 ms  139 ms  306 ms  4.78.210.6
10  104 ms  122 ms  105 ms  209.51.149.109
11  131 ms  300 ms  306 ms  l3-atl-7.gnax.net [209.51.131.62]
12  211 ms  118 ms  306 ms  atlanta.directrouter.com [65.254.35.66]

[Tom]

Is there any specific times that this is happening?  Like 2 AM Eastern Time?  Remember, backups occur at that time.

[Tom]

I just made a tweak to the backend MySQL server and to me, it seems noticeably faster.  How about you guys?

[ot2sen]

Thanks Tom, helped A LOT from where Im viewing 

[brian]

Dont thjink it was the backup tking place that caused the slowness as my teo different tracertoute with different connections indicated only a problem with one. does semm ok now though

[ot2sen]

Thanks Tom, helped A LOT from where Im viewing 

Well, that was just for a short while - most of the time its extremely slow.

Other danish users started to report same problems now. 

[brian]

CAn you get those users to post traceroutes

[Tonie]

This is no backup window issue. It has been going on basically since last frinday, and at different times. JM couldn't even enter the forum, while I was able to (albeit slowly).

1  SpeedTouch (10.0.0.138)  0.327 ms  0.311 ms  0.280 ms
2  195.190.249.22 (195.190.249.22)  6.455 ms  6.951 ms  6.608 ms
3  42.10ge-4-0-0.xr1.d12.xs4all.net (194.109.5.41)  8.437 ms  8.298 ms  8.089 ms
4  0.so-7-0-0.xr1.tc2.xs4all.net (194.109.5.14)  8.972 ms  8.534 ms  8.794 ms
5  sl-gw10-ams-12-0.sprintlink.net (217.149.33.69)  8.858 ms  8.604 ms  16.028 ms
6  sl-bb20-ams-8-0.sprintlink.net (217.149.32.37)  10.166 ms  9.330 ms  8.887 ms
7  213.206.131.46 (213.206.131.46)  8.552 ms  8.292 ms  9.354 ms
8  so-4-0-0.mp1.Amsterdam1.Level3.net (4.68.113.74)  8.576 ms  9.089 ms  8.848 ms
9  as-2-0.bbr1.Atlanta1.Level3.net (64.159.1.1)  110.628 ms  110.849 ms ae-0-0.bbr2.Atlanta1.Level3.net (64.159.1.46)  110.847 ms
10  ae-12-51.car2.Atlanta1.Level3.net (4.68.103.3)  296.355 ms ae-22-56.car2.Atlanta1.Level3.net (4.68.103.163)  110.590 ms  165.319 ms
11  4.78.210.6 (4.78.210.6)  102.465 ms  101.751 ms  104.011 ms
12  209.51.149.109 (209.51.149.109)  102.471 ms  101.489 ms  101.462 ms
13  l3-atl-7.gnax.net (209.51.131.62)  105.686 ms  108.448 ms  102.235 ms
14  atlanta.directrouter.com (65.254.35.66)  103.184 ms  102.007 ms  101.708 ms

[Slixter]

It has been so slow for me that I can barely use the forum.

--Slixter

[brad]

We've made a few more changes to server configuration. Forums seem to be loading faster for me at the moment.

[rjs]

Loads fine for me. No probs.

[Websmurf]

Quite a bit better compaired to yesterday, thanks

[LorenzoG]

It has been better, however it has started to load slow again. Now it's around 10.40 CET.
Did a new traceroute and it seems ok (= not any big difference since my last one).

[gws]

Hi The forum is loading so slow here in the south  of the UK.


Tracing route to joomla.org [65.254.35.69]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  . [192.168.2.1]
  2    12 ms    12 ms    13 ms  esr1.faraday2.broadband.bt.net [217.47.45.140]
  3    14 ms    13 ms    14 ms  217.47.45.13
  4    16 ms    13 ms    14 ms  217.41.177.9
  5    13 ms    15 ms    13 ms  217.41.177.66
  6    18 ms    24 ms    14 ms  217.41.177.78
  7    14 ms    14 ms    14 ms  217.41.177.46
  8    18 ms    14 ms    14 ms  217.47.45.83
  9    13 ms    13 ms    13 ms  londonc-access2-e0.ukcore.bt.net [194.72.4.37]
10    14 ms    13 ms    13 ms  core1-pos14-1.ealing.ukcore.bt.net [62.6.204.77]

11    14 ms    15 ms    13 ms  core1-pos10-0.redbus.ukcore.bt.net [194.74.65.25
4]
12    14 ms    15 ms    15 ms  cr02.ldn01.pccwbtn.net [195.66.224.167]
13  270 ms  219 ms  199 ms  gnax.ge2-3.br01.atl01.pccwbtn.net [63.216.31.158
]
14  106 ms  107 ms  107 ms  209.51.149.109
15  106 ms  108 ms  108 ms  l3-atl-7.gnax.net [209.51.131.62]
16  109 ms  106 ms  106 ms  joomla.org [65.254.35.69]

Trace complete

[Rochen]

I think we may have tracked down the possible cause of these slow downs although we are going to need sometime to debug the issue a little further. We think the issue may be related to a conflict with the recent PHP rollback to 4.4.1 and the Alternative PHP Cache (APC) caching system installed on this server which helps with the traffic management.

The server is definitely not overloaded though because even at peak times it is running with about 30% CPU and about 1GB of RAM free and available for use. Things are not quite as simple unfortunately when dealing with a huge site such as Joomla, as we have got to ensure sure any configuration changes we make don't have any unpredicted side effects.

We will keep you updated as to any progress made on this

- Chris

P.S. The site is flying along for me at the moment with no problems at all. The fact this issue is intermittent makes it a little trickier to resolve as well

[Tom]

How is the site working now?

[MMMedia]

It has really sped up for me. 

[LorenzoG]

It's running like before the problems (=fast) 

[rjs]

Now that is what I call a real host. Not only on top of it and working towards the issues, but posting to let us all know that there is work being done to correct.


Great work Rochen (Chris). We all appreciate it.