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Please remove misleading, old and factually incorrect reviews on Phil-a-form

Posted: Thu Jun 14, 2007 9:49 pm
by PhilTaylor-Prazgod
Dear moderators.

This is my request in public that you remove the following reviews on the Phil-a-form listing (http://extensions.joomla.org/component/ ... Itemid,35/)

The reviews are:
http://extensions.joomla.org/component/ ... /#rev-5442
http://extensions.joomla.org/component/ ... /#rev-4187
http://extensions.joomla.org/component/ ... /#rev-3996

These three reviews are all from 2006
These three reviews are all relate to a much older version of Phil-a-form
These three reviews, even at the time of submission contained inaccurate, misleading and factually incorrect information
These three reviews were all reported at the time of submission
These three reviews were all replied to by the developer at the time of submission to point out to the moderators that the review was factually incorrect.

Since the tidy up of reviews/ratings on the JED these three reviews containing misleading, inaccurate and factually incorrect content and a low star rating are now the first three reviews shown under the extension on the view extension detail page this gives a false impression of the extension - especially when page 2 of the reviews contains accurate (and good) reviews.

As these reviews relate to a much older version, are factually incorrect and misleading I request that they be removed.

Kindest regards
Phil.

Re: Please remove misleading, old and factually incorrect reviews on Phil-a-form

Posted: Fri Jun 15, 2007 11:13 pm
by dagnome27
So then, Phil, would you  mind if we post new ones that indicate our concern and dissatisfaction about why support inquiries go unanswered for interminable amounts of time? or the lack of thorough documentation about how to use this component?

just curious - I love the component, but find it difficult to understand the difficulty of getting support responses...

Re: Please remove misleading, old and factually incorrect reviews on Phil-a-form

Posted: Sat Jun 16, 2007 9:08 am
by PhilTaylor-Prazgod
Oh please.  It is not hard to get support form us at all - simply use our forum or email us - hell even call my personal mobile - the number is wel published on this forum and in other places

With over 10,000 customers we cant please all of you at the same time every time.  Its a simple fact.

Re: Please remove misleading, old and factually incorrect reviews on Phil-a-form

Posted: Sat Jun 16, 2007 9:17 am
by ot2sen
Request has been dealth with.
Please use only the 'Reports this review' in future, as we neither cannot please all of you at the same time  ;)

Re: Please remove misleading, old and factually incorrect reviews on Phil-a-form

Posted: Sat Jun 16, 2007 9:20 am
by PhilTaylor-Prazgod
Thank you - Did you see the other request in this forum about the now retired Tags Component ?

Re: Please remove misleading, old and factually incorrect reviews on Phil-a-form

Posted: Sat Jun 16, 2007 10:08 am
by ot2sen
Yes, did see that.
Normally the developer would simply login and delete the extension themselves.
Are you not able to do so?

Edit: Seems like it was possible. Setting thread to Solved